Garden Center Shopping Policies

2021 Retail Policies

Our doors are opening soon for Spring and we want to continue our efforts in making sure our staff and customers feel safe and comfortable while working and shopping. Some policies have remained in place while others have changed. Please take a few minutes to read through our 2021 Retail Policies. In advance we thank you for your patience, understanding, and support. Last year was a wild ride and we couldn’t have gotten through it without your help. Now that we have a year under our belt, let’s all have a wonderful growing season.

The following measures we have set into action include:

In Store Policies

· Continuing to have wider walkways to help customers and staff maintain a 6-foot distance

· Making masks mandatory for all customers and staff members

· Limiting the number of customers in our store, but there are no restrictions per family

· Discontinuing the use of H2O Grow jugs, to limit contact, until further notice

· Reserving the right to close early in the afternoon to restock the store if needed in May

· Accepting cash at all open registers

· Allowing custom plantings

· Not accepting returns on products

Online Policies

· All Online sales are final, and we are not accepting returns on products

· Reward points cannot be redeemed Online, but they will be earned and adjusted for in store use. They will be available within 2 weeks of when an Online purchase is made

· Gift cards cannot be redeemed online or over the phone (our Online system is separate from our POS)